Once you've parked your car and unloaded your luggage, lock your car and check your car in with a member of the Handover Team - the Purple desk is located in the lift lobby. Make sure you have your booking reference and return flight details ready to give the driver.
Your car will be photographed and taken to a secure car park by the experienced driver, whilst you walk to check-in - it takes 2 minutes.
In August 2023, London's Ultra Low Emissions Zone (ULEZ) expanded to include all terminals at Heathrow Airport. This is part of an initiative to help tackle air pollution.
If your vehicle doesn't meet ULEZ standards, you'll need to pay the daily ULEZ charge when driving through Heathrow – make sure you check before you travel.
To find out more, take a look at our
dedicated ULEZ page.
It's your responsibility to make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, Holiday Extras Meet and Greet won't be able to drive it to the car park, and you also won't be able to get a refund.
Returning to a different terminal? Don't worry the car park constantly monitor flights, they will return the car to the terminal you are landing to.
Early or late? The car park offers a grace period up to midnight at their discretion. Any longer than this and you'll be charged the car park's standard rate of £20 per day. This is subject to change.
Most standard cars will be accepted at the car park as long as they fit under the 2.05m entry barrier and fit in a standard-size parking bay (2.4m x 4.8m). Prices are for cars only. If you're parking a van, lorry, caravan, trailer or mobile home you'll be charged extra. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services. To see if Holiday Extras Meet and Greet can take your vehicle, call us on 0800 093 5478.
Don't forget to print your booking confirmation and take it with you as the car park will need to see this when you arrive.
If your return flight plans change call Holiday Extras Meet and Greet as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting. You won't get a refund for any unused parking time.
Directions Directions to Terminal 5: - Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14).
- As you approach Heathrow Airport, follow signs for Terminal 5 Short Stay Car Park and drive up the ramp.
- Filter to the right and drive under the yellow height restriction.
- After the height restriction, KEEP LEFT and follow the signs for 'Short Stay Level 4 & Off Airport Parking'.
- At the third set of barriers, take a ticket which you'll need to give to our Handover Captain.
- Follow OFF-AIRPORT signs and park in the ‘Off Airport Meet & Greet' parking bays.
- Hand your keys and parking ticket to the Handover team at the Purple desk, located in the lift lobby.