ACE's directions and procedures have changed slightly so make sure you read through them carefully. You don't need to call ACE on your way to the airport. Remember to have your booking reference to hand when you arrive so the ACE's friendly parking team can identify you.
If you do need to contact the car park on the day, you can give them a call on 01293 533 000.
Once you've arrived at your meeting point the driver will inspect your vehicle and take photos – make sure you leave 3 or 4 minutes for this. Then hand over your keys and walk to the terminal.
Maple Parking handles all bookings for Ace Airport Parking Ltd. at Gatwick Airport.
Make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, ACE won't be able to drive it to the car park, and you won't be able to get a refund.
If you get back early, call ACE as soon as you can. They need 24 hours or as much notice as possible to get your car ready so you aren't kept waiting. You won't get a refund for any unused parking time.
Your car will need to fit under the 1.8m entry barrier and fit in a standard-size parking bay (2.4m x 4.8m). If your vehicle is taller than 1.8m let the car park know when you call and they will meet you in an alternative area outside the car park.
If you have a specially adapted vehicle this will need to be checked with the car park. To see if the car park can take your vehicle please call us.
Don't forget to print your booking confirmation and take it with you as the car park will need to see this when you arrive.
Early or late? The car park offers a grace period up to midnight at their discretion. Any longer than this and you'll be charged the car park's standard rate of £20 per day. This is subject to change.
The meeting point can change at short notice. If so you will be contacted prior to your arrival.
Please allow sufficient time for our driver to complete our check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for our driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by our driver after you have left but before they move your car.
This car park comes with a ‘No Wait Guarantee'. If you have to wait longer than 10 minutes for your car to be returned you'll be refunded 25%. Any longer than 20 minutes you'll be refunded 50% and if you're waiting longer than 40 minutes you'll get all your money back. This guarantee applies as long as:
- The correct return flight number, landing date and time have been given.
- Your flight doesn't land more than 15 minutes early, unannounced.
- There aren't any vehicle issues that prevent or delay the return of your vehicle, including mechanical, electrical, fuel.
- There are no road closures or accidents on the journey.
- Heightened security doesn't slow down entry to the airport.
You must drive through the inspection tunnel and follow any instructions given by the team.
Transfers No Transfers are required. Once your car is picked up you can proceed direct to check in.
Directions Here's how to find the directions:
Postcode: RH6 0PJ
Google Maps what3words: ///
rocks.every.hiding - As you enter the North Terminal from the main roundabout, stay in the right-hand lane for "Drop Off and Hotels".
- Keep in the right-hand lane following signs for "hotels" and "Sofitel Hotel".
- Drive past the pedestrian crossing.
- Turn right immediately after the pedestrian crossing into the Sofitel car park.
- The barrier should open automatically if you've given your vehicle details.
- If the barrier doesn't open, take a ticket and hand it to our Meet and Greet team at their reception desk.
- Once in the car park follow signs for 'Meet & Greet Reception'.
- You'll pass through our vehicle inspection tunnel.
- The meet and greet team may ask you to stop as you drive through, so please follow any instructions they give you.
- Our dedicated meet & greet area will be on your left.
- Park in a meet & greet bay and proceed to the meet & greet reception to check-in.