Effective Date: April, 2017
TravelPark LLC understands that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. By use of our products, services and web sites and all corresponding linked pages (collectively, “Website”), owned or operated by TravelPark, LLC and its affiliated companies (collectively “TravelCar” or the “Company”), you acknowledge that you accept the practices and policies outlined in this Privacy Policy.
What Does This Privacy Policy Cover?
This Privacy Policy covers the Company’s treatment of personally identifiable information ("Personal Information") that the Company gathers when you are accessing our Website and when you use our services, software or products. This policy does not apply to the practices of companies that the Company does not own or control, or to individuals that the Company does not employ or manage.
What Personal Information Does the Company Collect?
We collect personal information from you in order to provide our service and offer you a personalized, useful, and efficient experience. The categories of personal information we include (but is not limited to):
Identifying Information: You provide us information about yourself, such as your name, address, telephone number, email address, social media account, or other account identifier. We may also collect a copy of your driver’s license if you utilize our service.
Payment Information: TravelCar collects your personal payment information, including information stored on outside services that you may use with the Company, such as PayPal. By submitting your payment information and/or linking your TravelCar account with an outside payment service such as PayPal, you authorize the Company to access and use this information in order to provide you with and accept payment for the service.
Driver's Record: We check your driver's record to make sure you and your car meet the Company’s safety standards. By registering with TravelCar, you authorize us to access your driver's record from state DMVs, RMVs, and other applicable entities, and this authorization extends to TravelCar throughout the entire time you use our Service, so that TravelCar may re-check your records from time to time. You also authorize said entities to release this information to TravelCar.
Vehicle History and Inspection: If you own a vehicle that is used on TravelCar, we may inspect the vehicle, collect information identifying the vehicle (like a license plate number, VIN), and obtain a vehicle history report to make sure the vehicle is safe to use. You authorize us to obtain this information, and you authorize applicable entities such as DMVs, RMVs, inspection companies, and auto mechanics to release such information to TravelCar.
Social Media: When you interact with us through various social media, such as when you log in through Facebook or when you like or post a comment to our Facebook page or interact with us on other social media, we may receive information from the social network, such as your profile information, profile picture, user name, user ID associated with your social media account, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network.
Personal Information Collected Automatically:
We receive and store certain types of information whenever you interact with our Website or services. The Company automatically receives and records information on our server logs from your browser including your IP address, cookie information, and the page you requested.
Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our site and its components, similar to TV ratings that indicate how many people watched a particular show. The Company only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the Website or services so that we can make the Website appealing to as many customers as possible, and improve those services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use their services and our Website, so that they, too, may provide you with an optimal online experience. Again, the Company never discloses aggregate information to a partner in a manner that would identify you personally.
We may also collect geo-location data, including location information from your mobile device, and information about the location and movement of your vehicle or the vehicle you are renting during a rental period based upon the movement of your mobile device. We monitor the location of all vehicles to provide our service, to prevent theft, and to allow us to locate you in case of accident, emergency, lock-out, etc. We may maintain location data in order to aggregate trends and metrics and may share de-identified and/or aggregate location and movement data with third parties for advertising, research, analytics, and other purposes.
Communications:
We may communicate with you via in-app notifications, email, SMS text, or other method. You control when and how you would like to receive messages, and you may be able to opt-out of receiving certain types of messages by contacting us at terms@travelcar.com.
We may send you other messages in the course of operation of our service, such as notifications from the Company, updates about service changes and new features, and important news that may impact your use and enjoyment of Travelcar. By providing your email address, you consent to our using the email address to send you service-related notices, including any notices required by law, in lieu of communication by postal mail.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. The Company’s cookies do not collect Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are or what your screen name or email address is.
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of the Website’s most attractive features.
Ads appearing on the Website may be delivered to users by our advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by the Company and does not cover the use of cookies by any advertisers.
Will the Company Share Any of the Personal Information it Receives?
Personal Information about our users is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We share your Personal Information only as described below.
Affiliated Businesses We Do Not Control: We are affiliated with a variety of businesses and work closely with them. In certain situations, these businesses sell items to you through the Company's Website. In other situations, the Company provides services, or sells products jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share your Personal Information that is related to such transactions with that affiliated business, if you have agreed to be solicited by marketing partners during the registration process.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, the Company’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.
Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if the Company, or substantially all of its assets were acquired, or in the unlikely event that the Company goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of the Company may continue to use your Personal Information as set forth in this policy.
Protection of the Company and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with that law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of the Company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
Required by Applicable Law: We may also disclose your Personal Information if we believe it to be reasonably necessary to (i) satisfy any applicable law or regulation and comply with legal process, such as search warrant, subpoena or court order, or other government request served on us or on our affiliates; (ii) to enforce our Terms of Service, including to investigate potential violations thereof; (iii) take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, or to protect the security or integrity of our site; and (iv) to exercise or protect the rights, property, or personal safety of the Company, our Users, or others.
Is Personal Information About Me Secure?
Your Company account Personal Information is protected by a password for your privacy and security.
You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
The Company endeavors to put into place reasonable security measures in an effort to protect Personal Information against unauthorized access, destruction, or alteration while it is under our control, however, the Company cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
The Website may contain links to other sites. The Company is not responsible for the privacy policies and/or practices on other sites. When linking to another site you should read the privacy policy stated on that site. This Privacy Policy only governs information collected on the Website.
Termination of Account
You may request deletion of your Company account by sending an e-mail to terms@travelcar.com. Please note that some information may remain in our records after deletion of your account. We may retain your information for a commercially reasonable time for backup, archival, or audit purposes, or to maintain and improve our service.
If you do not wish to receive email or other mail from us, please send your request to terms@travelcar.com. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.
Children's Privacy
TravelCar does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register as Members. If you are under 18, please do not send any information about yourself to us. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at terms@travelcar.com.
Changes to this Privacy Policy
The Company may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email. Users are bound by any changes to the Privacy Policy when they use the Website after such changes have been first posted.
Questions or Concerns
If you have any questions or concerns regarding privacy at our Website, please send us a detailed message to terms@travelcar.com. We will make every effort to resolve your concerns. You may also contact us at the following address:
TravelPark LLC9020 Bellanca Ave.
Los Angeles, California 90045